Refund policy
Return Policy
At CuratoKart, we offer a 5-day return policy, which means you have 5 days from the date of delivery to request a return.
Eligibility for Return
To be eligible for a return:
-
The item must be unused, unworn, and in original condition
-
Must be returned with original packaging
-
Proof of purchase is required
How to Start a Return
To initiate a return, contact us at:
📧 support@curatokart.com
If your return request is approved:
-
You will receive complete return instructions
-
Any item sent back without prior approval will not be accepted
For any return-related questions, reach out to:
📧 support@curatokart.com
⚠️ Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If the item is:
-
Damaged
-
Defective
-
Incorrect
Contact us within 48 hours of delivery so we can resolve the issue quickly.
🚫 Non-Returnable Items
Returns are not accepted for:
-
Used or tampered products
-
Personal care / hygiene products
-
Customized or personalized items
-
Hazardous or flammable materials
-
Gift cards
-
Items on clearance or special sale offers
If you’re unsure about eligibility, contact us before placing a return request.
🔄 Exchanges
We do not offer direct exchanges.
The fastest way:
-
Request a return
-
Once approved, place a new order for the replacement item
💰 Refund Policy
Once your returned item is received and inspected:
-
You will be notified about approval status
-
If approved, the refund will be processed within 5–7 business days
Refund Method
-
Prepaid orders: Refunded to original payment method
-
COD orders: Refunded via UPI / Bank Transfer
Please note:
-
Banks or payment providers may take additional time to reflect the refund
-
If 15 business days pass after approval and you haven’t received your refund, contact us at: